As you probably know, non-content pack alerts are owned by users. The question becomes, what happens if a user who has alerts leaves the company? Put another way, how do you change the ownership of user alerts? Read on to learn more!
Luckily, there is a process to resolve this issue:
- Log in as a super admin user and navigate to /admin/users
- Select the pencil icon next to the user with the alerts desired and select the Impersonate button
- Navigate to /contentpack and under Customer Content select My Content
- Select the gear icon next to My Content and select Export…
- Select the alerts, or any other content desired, fill in the metadata, at least the namespace, and select Export
- Log out of LI
- If you wish to make the user’s alerts available to everyone
- Log in as a super admin user
- Navigate to /contentpack
- Import the content pack as a content pack
- If you wish to import the user’s alerts to another private user’s account
- Log in as the other user
- Navigate to /contentpack
- Import into My Content
Done!
© 2018, Steve Flanders. All rights reserved.
